Today, January 28, is Data Privacy Day, when the world recognizes the importance of preserving your online privacy and security.

If it’s like most other days, Google—like many companies that provide online services to users—will receive dozens of letters, faxes and emails from government agencies and courts around the world requesting access to our users’ private account information. Typically this happens in connection with government investigations.

It’s important for law enforcement agencies to pursue illegal activity and keep the public safe. We’re a law-abiding company, and we don’t want our services to be used in harmful ways. But it’s just as important that laws protect you against overly broad requests for your personal information.

To strike this balance, we’re focused on three initiatives that I’d like to share, so you know what Google is doing to protect your privacy and security.

First, for several years we have advocated for updating laws like the U.S. Electronic Communications Privacy Act, so the same protections that apply to your personal documents that you keep in your home also apply to your email and online documents. We’ll continue this effort strongly in 2013 through our membership in the Digital Due Process coalition and other initiatives.

Second, we’ll continue our long-standing strict process for handling these kinds of requests. When government agencies ask for our users’ personal information—like what you provide when you sign up for a Google Account, or the contents of an email—our team does several things:

• We scrutinize the request carefully to make sure it satisfies the law and our policies. For us to consider complying, it generally must be made in writing, signed by an authorized official of the requesting agency and issued under an appropriate law.
• We evaluate the scope of the request. If it’s overly broad, we may refuse to provide the information or seek to narrow the request. We do this frequently.
• We notify users about legal demands when appropriate so that they can contact the entity requesting it or consult a lawyer. Sometimes we can’t, either because we’re legally prohibited (in which case we sometimes seek to lift gag orders or unseal search warrants) or we don’t have their verified contact information.
• We require that government agencies conducting criminal investigations use a search warrant to compel us to provide a user’s search query information and private content stored in a Google Account—such as Gmail messages, documents, photos and YouTube videos. We believe a warrant is required by the Fourth Amendment to the U.S. Constitution, which prohibits unreasonable search and seizure and overrides conflicting provisions in ECPA.

And third, we work hard to provide you with information about government requests. Today, for example, we’ve added a new section to our Transparency Report that answers many questions you might have. And last week we released data showing that government requests continue to rise, along with additional details on the U.S. legal processes—such as subpoenas, court orders and warrants—that government use to compel us to provide this information.

We’re proud of our approach, and we believe it’s the right way to make sure governments can pursue legitimate investigations while we do our best to protect your privacy and security.

Posted by David Drummond, Senior Vice President and Chief Legal Officer
The Official Google Blog

This is the first in a series of posts profiling Googlers who facilitate classes as part of our “Googlers-to-Googlers” program (known internally as “g2g”). The g2g community consists of a group of Googlers who are passionate about teaching, sharing and learning from one another. Regardless of role, level or location, g2g’s community-based approach makes it possible for all Googlers to take advantage of a variety of learning opportunities. Our philosophy is: the best teacher you’ve ever had could be the one in the cube next to you. – Ed

For most people, the term “CSI” evokes images of crime scene investigators solving murder mysteries, like on the popular TV series. But I hadn’t heard of the TV show when I created the CSI:Lab at Google. This program on Creative Skills for Innovation is taught through our “Googlers-to-Googlers” (g2g) program—where Googlers teach other Googlers about topics that interest them. We don’t lift fingerprints or take down criminals, but like the show, CSI:Lab is all about reaching an end goal through brainstorming, getting your hands dirty and an “ensemble” performance.

Over the course of my travels a few years ago, I had the opportunity to observe a variety of diverse places and cultures, from Shanghai to Capetown. Experiencing dissimilar cultures allowed me to see how people from different walks of life innovate to survive and thrive, and deepened my interest in the topic of innovation. One of the reasons I was drawn to Google was its unique innovation culture. Soon after arriving here in February 2010, I began to delineate what was tangible about that aspect of the Google culture and was determined to figure out how I could immerse both myself and others in it more. This led me to think about how I could use the knowledge I gathered on innovation from my travels to teach those with different occupations and mindsets—from a salesperson to a project manager to an engineer—to think more about how to be innovative and to ignite change in a company.

In my 20 percent time, I decided to develop a class with a “lab” component to show Googlers how to “experience innovation.” I wanted to get a diverse group of people together in one room to solve challenging problems by learning from each other’s experiences, and by developing their own inner strengths. The goal was to enable Googlers to experience an approach to innovation where one learns by doing, rather than by listening.

CSI:Lab is user-centered and prototype driven. In each class, small groups are formed to answer a broad challenge that entices folks to think big—such as, “How would you change the commuting to work experience?” Participants are asked to interview potential “users” of their solutions to generate insights. After the surveys, all the ideas are posted on a white board. For example, in this case individual hi-tech jet packs or “Marty McFly” skateboards might reduce commute time and aid the environment. Ultimately, one idea is chosen and the group then develops a physical prototype (think Play-Doh and pipe cleaners) of their solution, to learn and prove how and why it is the best. Each class is intentionally made up of groups of Googlers from varying parts of the company—for example, engineering, global business, or project management—to encourage the groups to collaborate and learn from each other’s experience.

Since April 2010, I’ve been humbled to run the Lab in 37 Google offices worldwide, and about 9,000 Googlers have participated. Today, we have more than 50 Googlers who act as ambassadors for the Lab, designing and facilitating more Labs as part of the g2g program. From New York to Tokyo to Sao Paulo, the different people and cultures of each lab offer a new perspective. And CSI:Lab inspires Googlers long after the sessions are over. One Googler told me that after the Lab, he used his experience to develop a prototype for a solution to one of his team’s issues. He described how good it felt to take a risk to reach a solution, and ultimately he convinced a team of other Googlers to work with him to refine and implement his idea. Ultimately, seeing these ideas absorbed by participants and put to use within the company is what CSI:Lab is all about.

Take a peek at five tips to help you embrace the CSI:Lab spirit and add more creativity and innovation to your everyday life—whether it be at home or at the office!

1. Know and own what inspires you. Understand where your inspiration comes from and do it 10x more than you do now. For example, if your inspiration comes from museums, then go to museums 10x more often; if your inspiration comes from people, talk to 10 new people each week.
2. Think like a child. Be open and question everything around you. Try not to pre-judge thoughts or ideas; develop them.
3. Dive into something new. Involve yourself in areas at work where you’re unfamiliar with the content and want to learn more. People are generally happy to share their knowledge and you can often teach them something too just by bringing a fresh perspective to their work.
4. Play with fun and unusual materials when developing an idea. We all constantly use our computers and paper and pen, so think outside the box to get your mind flowing. Want to “prototype” a solution you’ve thought of? Grab some pipe cleaners, construction paper, LEGO figures, feathers…you name it! See how the materials inspire you.
5. Invest in your physical space. Having a supportive environment can make a big difference, so learn how what types of space inspire creativity. To create a more open, playful environment, try a flexible workplace with no offices. Or, help ideas flow more freely by making lots of whiteboard space easily accessible. For example, at Google’s Mountain View campus, we’ve created our own innovation space, called “The Garage” (a nod to the iconic Silicon Valley workspace). “The Garage” is big enough for 170 Googlers to use the area to create, collaborate and experiment.

Posted by Frederik G. Pferdt, Global Program Manager for Innovation & Creativity
The Official Google Blog

If you’ve ever asked a question in the Google Help Forums, there’s a pretty good chance you’ve met a Google Top Contributor. Last September, we told you a little bit about the Top Contributors when we hosted our 2011 Top Contributor Summit. Since then, Top Contributors continue to help millions of people get the most out of Google’s products by answering questions in Google’s Help Forums.

They also continue to give important feedback to Google. Top Contributors have advocated for features and improvements like custom colors in Google Calendar, more locations for offline Google Maps on Android devices, and protected ranges in Google Sheets. In short, they help Google build better products.

Starting today, you can find out more about Top Contributors on our new website for the program. You can learn about Google Help Forums, meet a few of the Top Contributors, and get a better understanding of what these incredible folks do to impact people’s lives in the forums every day.

We hope that the website brings the world of Google Help Forums to light and shows our thanks for the dedication Top Contributors show each day. To meet a Top Contributor or get some help, just stop by a forum and say hello. And let us know if you want more information on joining the Top Contributor Program!

Posted by Adrienne Ludwick, Top Contributor Program Manager

The Official Google Blog

When you have a question, finding the answer should be effortless—wherever you are and whatever device you’re using. The new Google Search app for iPhone and iPad helps you to do just that with enhanced voice search that answers any question with the comprehensive Google search results you know and love.

Fast and accurate voice recognition technology enables Google to understand exactly what you’re saying. Getting an answer is as simple as tapping on the microphone icon and asking a question like, “Is United Airlines flight 318 on time?” Your words appear as you speak, you get your answer immediately and—if it’s short and quick, like the status and departure time of your flight—Google tells you the answer aloud.

You can get answers to an increasingly wide variety of questions thanks to Knowledge Graph, which gives our search technology an understanding of people, places and things in the real world. Here are a few of the questions that Google can answer:

• “What does Yankee Stadium look like?” Google will show you hundreds of pictures instantly.
• “Play me a trailer of the upcoming James Bond movie.” The trailer starts playing immediately right within Google Search. 
• “When does daylight savings time end?” The answer will appear above the search results, so you can set your clock without having to click on a link. 
•  “Who’s in the cast of The Office?” See a complete cast list and find out who made you crack up last night. 

Download the Google Search App on your iPhone, iPad or iPod Touch and find out how much wood a woodchuck would chuck (if a woodchuck could chuck wood).


Posted by Kenneth Bongort, Engineer, Google Search

The Official Google Blog

Very few people have stepped inside Google’s data centers, and for good reason: our first priority is the privacy and security of your data, and we go to great lengths to protect it, keeping our sites under close guard. While we’ve shared many of our designs and best practices, and we’ve been publishing our efficiency data since 2008, only a small set of employees have access to the server floor itself.

Today, for the first time, you can see inside our data centers and pay them a virtual visit. On Where the Internet lives, our new site featuring beautiful photographs by Connie Zhou, you’ll get a never-before-seen look at the technology, the people and the places that keep Google running.

 In addition, you can now explore our Lenoir, NC data center at your own pace in Street View. Walk in the front door, head up the stairs, turn right at the ping-pong table and head down the hall to the data center floor. Or take a stroll around the exterior of the facility to see our energy-efficient cooling infrastructure. You can also watch a video tour to learn more about what you’re viewing in Street View and see some of our equipment in action.

Finally, we invited author and WIRED reporter Steven Levy to talk to the architects of our infrastructure and get an unprecedented look at its inner workings. His new story is an exploration of the history and evolution of our infrastructure, with a first-time-ever report from the floor of a Google data center.

Fourteen years ago, back when Google was a student research project, Larry and Sergey powered their new search engine using a few cheap, off-the-shelf servers stacked in creative ways. We’ve grown a bit since then, and we hope you enjoy this glimpse at what we’ve built. In the coming days we’ll share a series of posts on the Google Green Blog that explore some of the photographs in more detail, so stay tuned for more!

Posted by Urs Hölzle, Senior Vice President, Technical Infrastructure

The Official Google Blog

(Cross-posted on the Inside Search Blog)

I’ve been working with Matt Cutts and Ben Gomes in the same office for over 10 years. We work on search every day, and earlier this week, we took our office talk to the stage at an event hosted by the Churchill Club. Search Engine Land’s Danny Sullivan moderated our in-depth discussion on search, how it works, and what’s ahead for us in the future. We also reminisced about first joining Google, the time my car ran out of gas as Ben and I discussed a change to the algorithm, and other great memories over the years.

Come sit inside our office for a chat about Google Search:

• To hear more about the principles that drive changes to the algorithm and how these changes are tested and implemented, go to 15:40
• To hear the discussion on why we don’t hand-pick results, start watching at 41:04
• For more on my vision for the future of search, jump to 1:12:28
• Guess who Danny thinks is the brains, looks, and brawn of this operation at 1:08 (hint: I’m the brains).

Posted by Amit Singhal, Google Fellow

The Official Google Blog